To reissue your certificate (free of charge) please follow these steps:
Please follow this link: https://products.geotrust.com/orders/orderinformation/authentication.do
2) Request Access
You will receive the access link to the End User Portal by email
3) Start the Reissue Process
Please click “Reissue Certificate” to start the reissue process
4) Select the approval email address
Please select the approval email address from the list.
DigiCert will send the validation email to this email address – this email address must be active.
5) Submit your Certificate Signing Request (CSR)
Please insert your CSR in the form field.
You can create a new CSR or re-use the CSR of your original order.
The Common Name must exactly match the Common Name of your original order.
6) Submit your Reissue Request
After submitting the CSR, the Certificate Authority will send you the validation email.
Kindly note that Organization Validation (OV) and Extended Validaton (EV) may require additional verification steps.
To protect your site you need to replace the original certificate with the reissued certificate on your server.
Please do not hesitate to contact our support team if you need any assistance: Open Support Ticket